Friends who pay close attention to Wuxi's urban development should often find such a word "no problem, do it carefully" on many websites and new media recently. This is the brand of business environment construction carefully built by Wuxi Municipal Party committee and government to build the best business environment city and promote the high-quality development of the city. I think, in combination with the current trivial and complicated epidemic prevention and control as well as the work practice of home-based learning of students, in the face of various difficulties and demands of students, we should also polish the signboard of "no difficulty, do it carefully" for student service management, and make our own contribution to the anti epidemic of students, schools and the country with practical actions. Because only by caring for the students, can we get the real understanding of the students, and become the life tutor and intimate friend on the way of students' growth.
Concerns about 1 computer
On February 24, Guo, who lives in Hubei, sent me a message: "Mr. Zhang, can I ask you a favor? My computer was not brought back in the dormitory. Could you please send it back for me? " At that time, I returned to Wuxi from my hometown for less than 14 days, and I was still in the process of self isolation at home, so I could only tell him to go two days later. On February 27, when the isolation period expired, I rushed to the dormitory at the first time and contacted the student by video to find the computer. Just when I was satisfied that I could send the computer out smoothly and profitably, a pop-up window broke my imagination. Then I contacted JD logistics and was told that the business of mailing to Hubei would not be accepted because of the epidemic.
Shunfeng pop up window
On February 28, I went to the school post office again to explain my intention. The staff said it was difficult to ensure the integrity in the middle of the way. After informing Guo, he said he would not send it again to prevent unnecessary losses. On March 4, Mr. Guo contacted me to send the computer, and I immediately prepared large plastic bags to wrap the computer properly the next day. Later, I went to the post office, and was told that the transportation process was very easy to be damaged, the transportation cycle was long, Hubei could not be sent due to the impact of the epidemic and other adverse factors. After communicating with the students, I had to stop again. In the middle of April, just as the national epidemic prevention and control entered a stable stage, and all express businesses were carried out normally, I took the initiative to contact Guo classmate to propose to send computers to him, and soon they arrived smoothly.
One laptop, 2 months, 4 times of mailing, 826.4 kilometers away, not only reposes the students' trust in me and my deep concern for students, but also greatly pacifies the students' uneasiness caused by the epidemic situation, reflecting the school's deep humanistic care. Although this is just a common incident in my personal work, it is the true portrayal of more than 100 student workers in Jiangnan University. I think many littles make a mickle. Novel coronavirus pneumonia is a tough battle for the 1 billion 400 million people who have been able to make their best efforts to win the battle against the new crown pneumonia.
Send to computer
Concerns about a computer
282 windows flashing
During the epidemic period, from morning dew to midnight, there are always prompts for students to ask questions, sometimes interspersed with wechat and phone calls from parents. In addition, every time any work or notice is issued, students will have numerous problems. For example: "teacher, is the ticket number in the epidemic registration system the number to fill in home?" "Teacher, is there any change in the make-up plan?" "Teacher, is the school delayed? Is it OK to arrive on February 18?" "Teacher, when can I buy a ticket? I'm afraid I can't buy one." "Teacher, how can I submit my big creation project? Do I have to use the school VPN?" "Teacher, how are physical education classes, experimental classes, make-up exams and final exams arranged if we delay going back to school? Will not going back have an impact on the results?" "Teacher, do you have any other way to prove that the airline does not admit it?" "Teacher, what should we do if our group hasn't found a maker?" "Internet class or classroom class after returning to school?" "Teacher, that Xikang code needs to fill in the license plate number. I'm not sure now. Can I change it if I fill in it?"
Contact parents for student consultation
Similarly, in order to ensure that all important notification information of the school can be delivered to each student, we have to send a message to each student separately to ensure that it is received. When there is no response, we have to use other software or SMS phone to notify. For example: "the college has reported the class flow subsidy today. Hubei nationality should be 300 yuan. It's estimated to go to the school's bank card next week. " "How are you at school recently? Do you have anything to buy? I'll go to the supermarket to help you buy some." "The dormitory adjustment plan is as follows. Thank you for your understanding and support." "Students who are unable to return to school for the time being can apply to the college for subsidy if the ticket refund fee is too high."
Grade online meeting
For the students' questions, I have to answer them carefully and patiently, because even if things are small in our eyes, it is difficult for students. During the epidemic, everyone is full of anxiety. As an individual in all parts of the country, students can only rely on counselors to get information and solve problems, because we represent schools in their hearts. There is no doubt that this kind of work situation is the normal of every counselor in the south of the Yangtze River. Because behind these 282 constantly flashing windows, they all provide me with the opportunity to solve their difficulties, to let them understand and trust, to open my heart to them, and to build people and online ideological and political opportunities.
Student recognition
Online Ideological and political work-1
Online Ideological and political work-2
Round trip to 2 cities
On the afternoon of March 7, when I was busy with my students' work, I received a phone call from my mother. She carefully asked, "are you busy at school?" I heard something different in her tone, so I said I was not busy. Mother then said: "don't worry about what I'm talking about. In fact, it's nothing. Your father has been coughing recently, and he still has heartache. I went to the hospital for examination. It said that there was a nodule on my lung. The doctor said it was OK. I plan to have it cut off on Monday. If you are busy at school or need to go back to isolation, you don't have to come back. Just tell me about it. " Soon, my father also called to tell me not to go back to work, but I rushed back to my hometown immediately and signed the operation notice seriously. On March 9, a message came from the operating room that the excised lung nodule was a tumor after preliminary test, and the lobes must be further removed in a large scale to prevent the spread of cancer cells. After the operation, I thought that it was only a small operation that could return to school soon. I stayed in the hospital for ten days. In order to provide spiritual support for my father who suffered from great pain, I sat at the door of the guardianship room all night and visited him from time to time to let him know that I had been there. At this point, novel coronavirus pneumonia is the most important step in the process of climbing up and down. There are a lot of reports that need to be counted every day. I have to take two measures into consideration. Sometimes I need to call the students to get information from each other in order to complete the various tasks in time.
During my stay in the hospital, I not only deeply realized the meaning of "family" and the burden of family support, but also deeply realized the responsibility and courage of the medical staff in the country. Therefore, when receiving the notice of returning to work issued by the school, my heart was restless and eager to return to school to do some work for the 282 students I was responsible for, because in the near future, they will become the hope and pillar of their families like me. However, one is connected with family and filial piety, the other is connected with work and responsibility mission. Finally, I entrusted my family affairs to my uncle, and returned to school before my father left hospital, and took the first-line post of anti epidemic in school.
Hospital escort
Back to school and on the front line of anti epidemic
General secretary Xi Jinping emphasized at the National Conference on Ideological and political work in Colleges and universities that we should persist in taking the moral education as the central link and integrate the ideological and political work throughout the whole process of education and teaching, so as to achieve all-round education and all-round education, and strive to create a new prospect for the development of higher education in China. Therefore, whether a computer is concerned or 282 windows are flashing, I think it's the vivid portrayal of our counselors who carry out the spirit of General Secretary Xi's speech, implement the comprehensive system of "three comprehensive education", strive to be a good teacher of "Four Haves", and cultivate students to recognize the feeling of alma mater and the feelings of home and country.
Group photo of teachers and students
The moss and flowers are as small as rice, and they are also like peonies. I hope to see you again as soon as possible.
Zhang Kai, counselor of School of chemistry and materials engineering
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Email: jnxz@jiangnan.edu.cn
Editor: Chen Baocheng editor in charge: Wei Qingjian